Refund and Returns Policy
Refund and Returns Policy
Effective Date: July 30, 2025
At Brooknation, we strive to provide quality products and reliable services. If you’re not fully satisfied with your purchase, we’re here to help.
🔁 Returns – Products
We accept returns for eligible products within 14 days of delivery.
✅ Eligibility for Return:
-
Items must be unused, in original packaging, and in resalable condition
-
Must include original receipt or proof of purchase
-
Must be returned with all parts and accessories
❌ Non-Returnable Items:
-
Opened or used products (unless defective)
-
Custom orders or special-request items
-
Hazardous materials, liquids, or chemicals
-
Discounted or clearance items marked “final sale”
💵 Refunds
Once we receive and inspect your return:
-
We will notify you via email
-
If approved, your refund will be processed within 5–10 business days
-
Refunds are issued to the original payment method only
Shipping charges are non-refundable.
🚚 Return Shipping
-
Customers are responsible for return shipping costs unless the item is defective or we made an error.
-
We recommend using a trackable shipping method.
Return address will be provided upon approval of your return request.
⚠️ Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item:
-
Notify us within 48 hours of delivery
-
Send photos and your order number to info@brooknation.com
-
We will replace or refund the item at no cost to you
🛠️ Services – Refunds
Refunds for services (e.g., plumbing, electrical, IT support) are handled on a case-by-case basis.
-
Service deposits may be refundable if cancellation is requested at least 24 hours before the appointment.
-
No-shows or late cancellations may incur charges.
📬 To Start a Return
Please email us at: info@brooknation.com
Include your:
-
Order number
-
Reason for return
-
Photos (if damaged or incorrect)
🧾 Contact Us
For questions about returns, contact:
Brooknation
Email: info@brooknation.com
Phone: (929) 535-8549
Website: https://brooknation.com